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试卷 > 软考中级 > 信息系统管理工程师 > 2026下半年信息系统管理工程师模拟大考上午基础知识真题试卷 > 本题我的试卷

(Professional English) In IT service management, ( ) goal is to restore service as quickly as possible, regardless of rootcause analysis.

  • Aincident management
  • Bproblem management
  • Cconfiguration management
  • Dchange management
正确答案A
答案解析
incident management事件管理优先恢复服务;problem management问题管理查找故障根源。